# Elevatia > A B2B operations platform with orchestrated AI that unifies CRM, technical support, knowledge and automations on multi-tenant cloud in the European Union. Elevatia is not Zendesk, is not Intercom and is not a generic chatbot. It is an operational layer where your team manages customer relationships and the AI works with account context, permissions and traceability — with human approval on sensitive actions. Last updated: 2026-08-20 ## Entity - [What is Elevatia](https://elevatia.io/en/sobre-elevatia/): Official product definition and brand disambiguation ## Product - [Landing](https://elevatia.io/en/): Free pilot and product vision - [Blog](https://elevatia.io/en/blog/): Articles on B2B operations and AI - [RSS](https://elevatia.io/en/rss.xml): Article feed ## Articles - [AI in technical support with human approval: how Elevatia does it](https://elevatia.io/en/blog/ia-soporte-aprobacion-humana/): Automatic triage, contextualized drafts and proposed actions — always with human confirmation. An orchestrated AI model for B2B teams on EU cloud. - [B2B customer portal: self-service with context, not a blind inbox](https://elevatia.io/en/blog/portal-cliente-b2b/): A good B2B customer portal is not a ticket form: it is self-service with account context. How Elevatia approaches it to reduce load and improve the relationship. - [B2B SaaS on European cloud: privacy and control in Elevatia](https://elevatia.io/en/blog/saas-b2b-cloud-europeo-gdpr/): Why European B2B teams need multi-tenant in the EU, per-organization isolation and AI audit — and how Elevatia addresses it. - [Data ontology in B2B support: how Elevatia models customers, tickets and knowledge](https://elevatia.io/en/blog/ontologia-datos-elevatia/): The data model of a B2B support tool decides whether context is shared or lost. How Elevatia models company, contact, ticket, product and linked knowledge. - [Elevatia vs traditional helpdesk: why it is not the same](https://elevatia.io/en/blog/elevatia-vs-helpdesk-tradicional/): A helpdesk resolves tickets. Elevatia unifies CRM, support, knowledge and AI with account context on EU cloud. A comparison for B2B teams. - [Elevatia's free pilot: how to take part](https://elevatia.io/en/blog/piloto-gratuito-elevatia/): Early access program for 3–5 B2B teams: ~4 weeks at no cost, founder-led onboarding and direct feedback on support + AI. - [Knowledge base as an asset: how it cuts response time in B2B support](https://elevatia.io/en/blog/base-conocimiento-tiempo-respuesta/): A knowledge base connected to account context shortens response time and avoids repeating the same diagnosis. How Elevatia approaches it. - [MCP server for B2B operations: Elevatia's hub](https://elevatia.io/en/blog/mcp-server-operaciones-b2b/): How Elevatia's MCP server connects CRM, support, knowledge and integrations with external AI clients under tenant governance. - [Metrics and SLA in B2B support: what to measure and why](https://elevatia.io/en/blog/metricas-sla-soporte-b2b/): FRT, resolution time, CSAT and SLA compliance: the metrics that actually matter in B2B support and how Elevatia makes them traceable. - [Sales and support on one customer record: why B2B needs a single platform](https://elevatia.io/en/blog/ventas-soporte-misma-plataforma/): Selling in one CRM and supporting in another loses you accounts. Why a shared customer record is the foundation of a B2B sales CRM that never loses context. - [Security and permissions: how Elevatia controls what the AI sees and does (RBAC)](https://elevatia.io/en/blog/seguridad-permisos-ia-soporte/): An AI in support is only safe if it respects permissions. How Elevatia applies RBAC, per-account context and human approval to control what the AI sees and does. - [Unify email, chat and tickets in a single workspace](https://elevatia.io/en/blog/unificar-canales-soporte-workspace/): When support lives in separate channels, context fragments. How Elevatia unifies email, chat and tickets over a single account context. - [What is Elevatia](https://elevatia.io/en/blog/que-es-elevatia/): Elevatia is not a helpdesk or a generic chatbot. It is a B2B operations platform on EU cloud that unifies customer relationships and AI under your team's control. ## Tags - [#access](https://elevatia.io/en/blog/tag/access/) - [#ai](https://elevatia.io/en/blog/tag/ai/) - [#b2b](https://elevatia.io/en/blog/tag/b2b/) - [#channels](https://elevatia.io/en/blog/tag/channels/) - [#comparison](https://elevatia.io/en/blog/tag/comparison/) - [#customer](https://elevatia.io/en/blog/tag/customer/) - [#efficiency](https://elevatia.io/en/blog/tag/efficiency/) - [#eu-cloud](https://elevatia.io/en/blog/tag/eu-cloud/) - [#gdpr](https://elevatia.io/en/blog/tag/gdpr/) - [#governance](https://elevatia.io/en/blog/tag/governance/) - [#helpdesk](https://elevatia.io/en/blog/tag/helpdesk/) - [#integrations](https://elevatia.io/en/blog/tag/integrations/) - [#knowledge](https://elevatia.io/en/blog/tag/knowledge/) - [#mcp](https://elevatia.io/en/blog/tag/mcp/) - [#metrics](https://elevatia.io/en/blog/tag/metrics/) - [#ontology](https://elevatia.io/en/blog/tag/ontology/) - [#pilot](https://elevatia.io/en/blog/tag/pilot/) - [#platform](https://elevatia.io/en/blog/tag/platform/) - [#portal](https://elevatia.io/en/blog/tag/portal/) - [#private-ai](https://elevatia.io/en/blog/tag/private-ai/) - [#rbac](https://elevatia.io/en/blog/tag/rbac/) - [#sales](https://elevatia.io/en/blog/tag/sales/) - [#security](https://elevatia.io/en/blog/tag/security/) - [#sla](https://elevatia.io/en/blog/tag/sla/) - [#support](https://elevatia.io/en/blog/tag/support/) - [#unification](https://elevatia.io/en/blog/tag/unification/) - [#vision](https://elevatia.io/en/blog/tag/vision/) - [#waitlist](https://elevatia.io/en/blog/tag/waitlist/) ## Legal - [Privacy](https://elevatia.io/en/privacidad/): Privacy policy - [Legal notice](https://elevatia.io/en/aviso-legal/): Legal notice ## Optional - [Contact](mailto:info@elevatia.io): Direct email - [Free pilot](https://elevatia.io/en/#waitlist): Early access request ## Contact info@elevatia.io